Return & Refund Policy

At RO Traders, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product or request a refund.

To facilitate this process and provide clarity to our valued customers, we have outlined our Return and Refund Policy below:

Returns:

We accept returns on eligible products within 7 days from the date of purchase.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Any product that shows signs of use, damage, or alteration may not be eligible for return.

Refunds:

Upon receiving and inspecting your returned item, we will notify you about the status of your refund request.

If the return meets our eligibility criteria, we will initiate a refund to your original method of payment or any other alternate payment method.

Please note that it may take 7-14 days for the refund to be processed and reflected in your account, depending on your payment provider.

Non-Returnable Items:

Certain products are exempt from being returned. These include:

• Customized Products
• RO Membranes
• Antiscalants

Return Process:

To initiate a return, please contact our customer service team at

Ph: +91 9055 222 666.

Provide your order details and reason for the return. Our team will guide you through the return process and provide you with a return shipping label.

Please ensure that the item is securely packaged to prevent damage during transit.

Shipping Costs:

Unless the return is due to an error on our part or a defective product, you will be responsible for covering the shipping costs associated with returning the item.

Note: Shipping costs are non-refundable.

Exchange:

If you wish to exchange an item for a different size, color, or variant, please follow the return process outlined above.

Once we receive and approve your return, you can place a new order for the desired item on our website.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective product, please contact us immediately after delivery.

Provide details of the issue and include photos/ videos for our assessment. We will work with you to resolve the issue promptly, whether through a replacement, repair, or refund.

Changes to Policy:

We reserve the right to update or modify our Return and Refund Policy at any time without prior notice.

Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

By making a purchase from RO Traders, you acknowledge and agree to abide by the terms and conditions outlined in our Return and Refund Policy.

If you have any questions or concerns regarding this policy, please don’t hesitate to contact us for clarification.

Thank you for choosing RO Traders. We appreciate your trust and support.