Terms and Conditions

Welcome to RO Traders! By accessing and using our e-commerce platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Introduction

RO Traders provides an online marketplace for purchasing high-quality water purifiers, stainless steel tanks, RO water plants, and RO components.

By using our website, you agree to these terms and conditions in full. If you disagree with any part of these terms, please do not purchase any product from our website.

2. Eligibility

To use our services, you must be at least 18 years old and possess the legal authority to enter into binding contracts. By placing an order, you confirm that you meet these requirements.

3. Account Registration

Creating an account on our website requires providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

4. Product Information

We strive to provide accurate and detailed descriptions of our products. However, we do not warrant that product descriptions or other content on our site are error-free. If you find a product not as described, your sole remedy is to return it in unused condition.

5. Pricing and Payment

All prices listed on our website are in the specified currency and inclusive of any applicable taxes. We reserve the right to change prices at any time without notice. Payment must be made in full at the time of order placement using our secure payment methods.

6. Shipping and Delivery

We aim to process and dispatch orders promptly. Delivery times are estimated and may vary due to unforeseen circumstances. We are not responsible for delays caused by external factors. Shipping costs will be calculated and added to your order total at checkout.

7. Returns and Refunds

We offer a hassle-free return policy for defective or incorrect items. To initiate a return, contact our customer service within 7 days of receiving your order. Returned items must be in their original condition and packaging.

Refunds will be processed within 10 business days after we receive the returned items.

8. Warranty and Liability

Our products come with a manufacturer’s warranty, the details of which are provided with each product. RO Traders is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of RO Traders or its content suppliers and is protected by applicable intellectual property laws. Unauthorized use of any content is prohibited.

10. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which outlines how we collect, use, and protect your personal information, is incorporated into these terms and conditions. By using our website, you consent to our Privacy Policy.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which RO Traders operates.

Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

12. Amendments

RO Traders reserves the right to amend these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly.

Continued use of our website after any changes constitutes your acceptance of the new terms.

13. Contact Us

For any questions or concerns regarding these terms and conditions, please contact us at support@rotraders.com.

Thank you for choosing RO Traders for your water purification needs. We are committed to providing you with the best products and services.